LIMIT MAX ACTIVE DEVICES & MAX USED DEVICES
Limit the active sessions for one spectator account
Why should organizer use it?
To help avoiding multiple users logging into one account at the same time (from different devices)
It provides an extra layer of security that can reduce the risk of fraudulent activity
How it works?
Enable the max active devices feature at Enable max amount of active devices security under Application Settings
Define the max active devices that you allow user to login at the same time per account
If Enable online/offline check if device reached max active sessions below is false and account reaches max active number:
User can't log in on other devices
If Enable online/offline check if device reached max active sessions below is true and account reaches max active number:
User can log in on other devices if previous devices are online or offline within 122 seconds
Account will be logged out from previous device.
How feature is visible on TIXNGO app?
For example: feature is enabled and set to 1 max active device.
User A is on device 1 successfully.
User A or B, then try to log in again with same account on device 2.
After loading for a few seconds, pop-up showed to inform user can't login on device 2.
As soon as account is logged out from device 1, it's possible to re-join with device 2.
string | Indication as screenshot above |
|---|---|
max_login_title | title of the pop-up for limit max active session - Failed to login |
max_login_msg | content of the pop-up for limit max active session -Failed to login |
log_out_other_phone_msg | when user tries to login on a device and system tries to log them out from another device |
Limit the devices used for one spectator account
Why should organizer use it?
To prevent credentials sharing, organizer can define a maximum number of unique device(s) allowed by spectator.
It provides an extra layer of security that can reduce the risk of fraudulent activity
How it works?
Enable the setting key "Max number of devices used for one spectator account" under Application Settings
Define the number of max used devices that you allow user to use for one account
After a successful login, spectator’s device counter is increased by 1. In case of logout from the device, the counter remains 1.
By default, value is -1 for unlimited used devices (meaning restriction is disabled)
For troubleshooting purpose, organizer can reset the number of used device on Spectator list page (per spectator)
As system detects different devices based on deviceID, so there are a few scenarios that deviceID can be reset or changed and same phone is considered as a new device. Some main practices can be:
Device reset or factory reset
Uninstalling or reinstalling the application without preserving deviceID
Rootdevice or jailbreak devices
How feature is visible on TIXNGO app?
For example: feature is set to 1 max used device.
User A is on device 1 successfully.
User A or B, then try to log in again with same account on device 2.
After loading for a few seconds, pop-up showed to inform user can't login on device 2.
No matter if user logged out from device 1 or not, it's not possible to re-join with device 2.
string | Indication as screenshot above |
|---|---|
max_device_title | title of the pop-up for limit max used devices - Failed to login |
max_device_msg | content of the pop-up for limit max used devices -Failed to login |