Back-Office Screens V4 changes
The back-office remains the same for both V3 and V4, serving as a shared web portal for both versions.
Once V4 is activated, the following changes will take place:
Phased Out V3 Screens
V3 Screen | Replacement in V4 | Release |
|---|---|---|
Tickets list | V4 Tickets list | RIM V1 |
Support Ticket screen | V4 Support Ticket screen | RIM V1 |
Support Spectator screen | V4 Support Spectator screen | RIM V1 |
Settings > Assignment configuration | Still visible but ignored. Replaced by V4 Data Collection Rules. | RIM V1 |
Settings > Multilingual Settings > Emails & Notifications | Still visible but ignored. Replaced by V4 Communication Templates. | RIM V1 |
Campaigns list | V4 Campaigns list | RIM V1 |
Create/Edit/View Campaign | V4 Create/Edit/View Campaign | RIM V1 |
Communication logs list | V4 Communication logs list | RIM V2 |
CSV Injection screen | Will be replaced by a V4-equivalent in RIMV2 | RIM V2 |
Manual Injection screen | Hidden → eventually replaced by V4 equivalent later | ROADMAP |
Pending screen | Hidden → eventually replaced by V4 equivalent later | ROADMAP |
Partially Deprecated V3 Screens
V3 Screen Element | Replacement in V4 | Release |
|---|---|---|
Events list > “Per-status” statistics are hidden | Replaced by V4 Reporting domains | RIM V2 |
New V4 Screens
V4 Support screens
Ticket Support → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/196280443/V4+Ticket+Support+screen?atlOrigin=eyJpIjoiZTBhN2MzODA2MzY
Spectator Support → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/195692627/V4+Spectator+Support+screen?atlOrigin=eyJpIjoiNjJjOTZjMTM0NTA0NDQ4ZThhYTczYWJhMWVmZDgyOTUiLCJwIjoiYyJ9
V4 Ticket Configuration Rules Management
https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/134088320
Manage V4 Activation Rules → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/134088405
Manage V4 Data Collection Rules → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/195691608/Introduction+to+V4+Data+Collection+rules?atlOrigin=eyJpIjoiZmNkNmIxNjBiYTE1NDllMzk2NTI5M2VkODQwNWYyOGMiLCJwIjoiYyJ9
Manage V4 Design Rules → Introduction to V4 Design rules
Manage V4 Email Rules → Introduction to V4 Email rules
Manage V4 Usage Rules → Introduction to V4 Usage rules
V4 Communications
V4 Communications Templates Management
Introduction to V4 Communications Templates
Manage V4 Campaigns Templates → Introduction to V4 Campaign Content Management
Manage V4 Email Templates → Introduction to V4 Email Content Management
Manage V4 Notification Templates → Introduction to V4 Notification Content Management
V4 Campaigns
New Campaigns List V4 Screen Overview → Introduction to V4 Campaigns List
New Campaign V4 Screen Overview → Introduction to V4 Campaigns Screen
V4 Communications Logs
V4 Communication Logs → https://go.confluence.secutix.com/wiki/spaces/TIXNGO/pages/207751768
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