PEAK PROTECT+ Performance Pack Description

Overview of the Package

By default, SECUTIX guarantees to each client a combined base access rate across all client’s Ticketshops measured in ACS (see glossary below). However, in certain cases such as peak periods or high-intensity sales, this standard access rate might be insufficient to meet the client’s business needs.

PEAK PROTECT+

PEAK PROTECT+ Scope of Service

The PEAK PROTECT+ base package is designed to support a greater number of concurrent users on ticket shop portals, both on a permanent basis and during pre-scheduled sales, at an accelerated rate. Specifically, it includes:

1. A permanent boosted base rate of 3 ACS, shared across all client’s ticket shops. Sales of all product types are supported at this rate.

2. Three scheduled sales (see glossary below), to be utilized within a year. For simple products (see glossary below), the option to increase from the base rate to 6 ACS during these scheduled sales.

3. The option to purchase the MAX option as defined below.

The base package is purchased for a one-year period.

Scheduled sales must be announced 7 calendar days before sales opening. All boosted access rate are guaranteed five minutes after sales opening.

Any client using S360 platform is eligible for PEAK PROTECT+ Base Package.

Should SECUTIX fail to achieve or sustain the base or boosted rates as described during a sale, the client is entitled to a refund equivalent to the monthly base package fee.

The MAX SALES SPEED Option

Tailored to support the most intensive sales, the MAX option offers a comprehensive solution for clients facing exceptional demand during sale events. It is purchased on a per-sale basis and provides:

• A scaled-up infrastructure to ensure optimal system performance.

• Access to a dedicated team of SECUTIX experts for analyzing, preparing, and monitoring the sale event.

• For simple products, a guaranteed sales rate of 10 ACS.

The guaranteed sales rate serves as a minimum benchmark and is reached five minutes after the sale opening. Depending on the specifics of the planned sale, higher throughput may be achievable.

Each MAX sale must be announced at least 7 calendar days before sales opening and can have a maximum duration of 3 days.

Only clients who have purchased PEAK PROTECT+ Base package are eligible for the MAX option.

Should SECUTIX fail to achieve or sustain the MAX option rate as described, the client is entitled to a refund equivalent to the MAX option price.

At any point, the ACS rate used in measuring the base package and MAX option services, corresponds to the sum of the ACS rates of all the client Ticketshops.

Limitations in liabilities

Failure to provide the additional performances included in this package do not give rise to any additional compensation outside those outlined in the scope of service.

Reduced ACS rates applied to protect any client-specific integration not contracted through SECUTIX are not covered by the compensation agreement.

Refunds will not be available if the access rates described in the terms of service are not reached due to third-party components delivered by a provider other than SECUTIX (e.g. payment gateway).

Glossary

·        ACS (“access tokens per second”): the number of individual user tokens authorized to enter the Ticketshop, per second.

·        Scheduled sale: a pre-announced sale, with a planned Ticketshop closure and purge.

·        Simple product: Any product sold through S360 platform that are not packages, season tickets, visit passes, products requiring seat map usage.