Overview

This new feature aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution. 
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all TIXNGO Ticket Ownership Changes are materialized in S-360 with new Cultural Contact and a proper Distribution History.

Prerequisites

Systematically inject tickets to the cultural contact (rather than last known mobile owner)

To eoverlaySpectatirDetailsWithLastOwner=true and TIXNGO_LIFECYCLE_MODE=lifecycle. (Both are activated by default)

Activate Contact Creation & Distribution

To activate this feature, a new custom parameter 'enableTicketDistributionToCulturalContact' has been introduced, and it will behave as follows:

• enableTicketDistributionToCulturalContact=true → Contact creation and Distribution is ACTIVE
• enableTicketDistributionToCulturalContact=false → Contact creation and Distribution is NOT ACTIVE
• enableTicketDistributionToCulturalContact does not appear on the custom parameter box in Interface General Screen → Contact creation and Distribution is NOT ACTIVE

How Contact Sync works?

On the feedback interface side, ground rules are :

• Do not create duplicated contact, for distribution reuse an existing one with an internet account.
• Only update temporary contacts.

In other words, the feedback interface will :

1. check first if a contact with this email address exist in S-360

   • If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.

   • If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below

2. if it does not exist create one → If ticket status is "PENDING_TRANSFER", the feedback interface only get the recipient e-mail address. Therefore a "temporary" contact named Pending CREATION will be created using recipient e-mail address.
3. create a new entry in the distribution history to mimic the transfer performed in TIXNGO.

How Distribution history works?

Distribution history contains the list of ownership changes applied to a ticket, ie the change of the Cultural Contact.

Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)

Mapping

Transitions