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FAQ and Troubleshooting

FAQ and Troubleshooting

  • Changing BUNDLE ID and ENVIRONMENT

    • Q: Does changing the BUNDLE ID and ENVIRONMENT of the Fan App require any changes to the TIXNGO SDK?

    • A: No.

  • TIXNGO SDK and DEV Environment

    • Q: Is the TIXNGO SDK currently functional in the DEV environment?

    • A: Yes, but it requires using the 'setEnv' function.

  • Bundle ID for different build types

    • Q: When will different bundle IDs for different build types be available?

    • A: TIXNGO uses a single 'application_id' (i.e. the mobile application ID provided by TIXNGO for the organizer) across all environments (VAL, PREPROD, PROD).  The 'application_id' is a unique identifier within the TIXNGO ecosystem, ensure you select the correct environment (e.g., PREPROD) when deploying.

    • Additional Note: TIXNGO does not create separate 'bundle_id' based on the environment. Instead, the final bundle_id is reused across all environments. Our backend manages specific configurations per environment (e.g., FCM, API keys), ensuring that notifications are correctly routed regardless of the Fan App's bundle_id.

  • Screenshot restriction (isEnableScreenshotSSK)

    • Q: By setting isEnableScreenshotSSK to true it will activate screenshot restriction, right?

    • A: isEnableScreenshotSSK is a mandatory parameter used for SDK to consider if it should get Screenshot protection configuration from the backend or not.

      • If this SDK parameter is FALSE, SDK will ignore the value of the Backoffice configuration.

      • If this SDK parameter is TRUE, then SDK will get value from Backoffice configuration.

    • TIXNGO Recommendation: Please use isEnableScreenshotSSK: t

  • Force Upgrade

    • Q:  How does the force upgrade feature work with the Fan App to ensure users have the latest SDK version?

    • A: The "App Force Upgrade" feature is not applicable to SDK integrations. It's up to the Fan App to manage the force upgrade process, ensuring that users download a new app version with the latest SDK included.

  • The SDK is being initialised twice

    • Q: Why am I getting this screen:

      image-20250613-092743.png

      A: The SDK is being initialized twice by the FAN App.

  • FLAVOUR related issue?

    • Q:You have an issue with Android FLAVOUR (Environment Management)

    • A: Connect with SECUTIX Supporting team. We will provide you code samples.

  • What’s the default value of ‘renewalTokenTimeout’ parameter of TixngoManager.initialized()?

    • Default value is 30s.

 

 

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