Following last year’s workshops on support screens, we’re happy to unveil the newly redesigned Ticket & Spectator Support screens—purpose-built to provide support teams with a clear, structured, and actionable view of any ticket or spectator.

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The two main TIXNGO V3 screens of the back-office have been migrated to

• Ticket Support : to view the details of a ticket

• Spectator Support : to view the profile of a spectator, his tickets, his communication & mobile logs

They are now, directly accessible from the left menu, via 2 distinct entries.

What’s new & improved ???

Ticket Support screen

• Simplified navigation and centralized data

• Clear ownership flow to support traceability

• Detailed status history log for transparency and troubleshooting

Spectator Support screen

• Simplified navigation and centralized data

• Clearer communication & mobile logs