Sales | Seating | Ticketing (Post-seating screen and planned quotas management)

Post-seating configuration requires:

1. Sub-contingents
2. Online sales channel having without-seating mode on
3. Physical and logical first configuration
4. Planned-quotas
5. Sales process online
6. Sales process from the back office
7. Manage quotas against sales and change logical configurat
8. Advantages (optional)

1. Sub-contingents

To create sub-contingents your first need to create a parent contingent of a specif type called "Target Group"

You can set one or more sub-contingents according to the different audiences you need to address.

      2. Online sales channel having without-seating mode on

Create or configure a ticketshop with the default seat selection mode set to without seating (parameters tab).
This can be done only when the authorised contingents are only sub-contingents (general tab).

Then be sure to select this sales channel for your match/event's activity profile when ready.

      3. Physical and logical first configuration

At first you will need to set a physical configuration without seat map for your match/event. You will be able to change (logical) configuration afterwords.

At this stage you will set physical zones with unnumbered seats: at logical configuration (right below) they have to be linked with your seat categories (one per unnumbered area).

Configure your match/event as usual to define your planned quotas.

   4. Planned quotas

At match level click on planned quotas button:

In the pre-seating view screen you can set you quotas for each seat category: quotas can be defined as P, as for paid tickets, and as C, as for complimentary tickets.
Mapped column will display 0 at this stage.

   5. Sales process online

On customer perspective the online purchase process does not change except for this important information displayed as well as the ticket is put on the cart.

IMPORTANT: Tickets won't be downloadable / printable until the seating process is concluded. It will be possible to change ticket holder if allowed at POS level.

   6. Sales process from the back office

Post-seating sales is available also for back office sales channel. Be sure you set the default seat selection mode to Automatic & modify:

As before you will need sub-contingents:

Be careful when proceeding with the order and select the little arrow in the add to cart button to select WITHOUT SEATING.

The correct process will ensure such sales are still to be seated and they will be manageable from the  Ticket Post-seating screen as shown in the next section; otherwise the sales will be completed as in a normal process.

   7. Manage quotas against sales and change logical configuration

As well as sales go on you will see the figures changing in planned quotas Sales view:

 When your definitive physical configuration is ready, configure on top of it a new logical configuration having same seat categories and sub-contingents define before properly mapped:

To change logical configuration go to event/match level and follow the usual process (here Organisation | Catalogue | Match#Changelogicalconf).
Be sure you tick this option:

When done planned quotas Pre-seating view will show figures also in the MAPPED column; the column TO ASSIGN will display the difference:

IMPORTANT: as stated above, it's important to manage all steps carefully to avoid possible critical mismatches (negative values) between planned quotas and actual availability.

In planned quotas Seating view you can easily compare now mapped, sold and seated tickets. The column TO SEAT will display then the amount not yet impacted by the seating process.

In the last planned quota screen, Fulfilment view, you can ultimately see how many tickets have been delivered.

   8. Advantanges (optional)

When using multiple sub-contingents per seat categories it is useful to sell via advantages, to ensure the sold quota is deducted from the specific sub-contingent you want.

First set contingent as "Advantage only" (Institution > Initialisation > Contingent)

Then configure an advantage as usual linking the sub-contingent in Advantage > General > Parameters tab

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See in the section below how to proceed to seat your customers using Tickets screen.

Beyond the usual set of mandatory / optional search filters, this page provide the following features:

Seating Process

Either for one or multiple files), the screen will display the seatmap of the performance and the files on the right.

If you go for a manual seating the screen will help you locate the available seats according to the seat category and sub-contingent:

To complete the process simply select the file on the right, then click on the seats you want to assign; finally click on SAVE button below and then RETURN TO LIST to proceed with another selection (left bottom corner).

For the automatic seating just press the homonym button below, then confirm or change the setting in the popup screen:

Back on planned quotas at match/event level the Seating view will display the updated SEATED / TO SEAT values:

Priority list

To use this feature you need to produce one or more excel files to be upload in the solution.

The excel file must keep the structure of this sample file (sub-contingent code, contact code, priority). The click on the Manage priority list button and follow the instruction.
Please note the remark field is mandatory as it will be the one used to select it from the SEATING PRIORITY section on top of the screen. You can import more files.

Then launch the automatic seating as seen above:

Keep in mind that when using a priority list later on from the drop down menu you will still need to set the other filters consistently or you will get no results.