Sales | Seating | Ticketing (Post-seating screen and planned quotas management)

This screen allows you to seat your customers when using post-seating sales process.

Important information

Post-seating process must be used carefully as it could lead to over-selling issues and manual mistakes due to inappropriate quotas management.
To be used in specific contexts (i.e. selling tickets before having the venue confirmed and set) and by expert and well-trained users only.

This screen is also used with hospitality products: such process is not treated in this page.

A proper configuration must have been put in place prior to use this screen.
Click on the section below if you need more info on how to set it correctly, otherwise go straight to the screen overview.

Post-seating configuration requires: Sub-contingents Online sales channel having without-seating mode on Physical and logical first configuration Planned-quotas Sales process online Sales process from the back office Manage quotas against sales and change logical configuration Advantages (optional) Sub-contingents To create sub-contingents your first need to create a parent contingent of a specif type called "Target Group" You can set one or more sub-contingents according to the different audiences you need to address. In case Target group type is not visible in your institution please contact us. 2. Online sales channel having without-seating mode on Create or configure a ticketshop with the default seat selection mode set to without seating (parameters tab). This can be done only when the authorised contingents are only sub-contingents (general tab). Then be sure to select this sales channel for your match/event's activity profile when ready. 3. Physical and logical first configuration At first you will need to set a physical configuration without seat map for your match/event. You will be able to change (logical) configuration afterwords. At this stage you will set physical zones with unnumbered seats: at logical configuration (right below) they have to be linked with your seat categories (one per unnumbered area). Configure your match/event as usual to define your planned quotas. 4. Planned quotas At match level click on planned quotas button: In the pre-seating view screen you can set you quotas for each seat category: quotas can be defined as P, as for paid tickets, and as C, as for complimentary tickets. Mapped column will display 0 at this stage. 5. Sa

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