HOW TO - VIDEO LIBRARY
Below you can find our library of "How to" videos for SECUTIX products and services.
New videos will be added to this page as they are created.
Videos will be reviewed on a regular basis to keep them updated in line with product releases and new functionality.
To search for a specific video, press CTRL+f to use the find feature in your browser.
To open a video link in a new browser tab, RIGHT CLICK or press CTRL + CLICK.
SUPPORT
VIDEO TITLE | ENGLISH | FRENCH | GERMAN | ITALIAN | SPANISH |
|---|---|---|---|---|---|
HOW TO RAISE AN ASSISTANCE CASE | |||||
HOW TO RAISE AN INCIDENT CASE | |||||
HOW TO RAISE A SERVICE CASE | |||||
HOW TO VALIDATE A SERVICE QUOTE | |||||
HOW TO FOLLOW-UP A CASE AND EXPORT REPORTS |
SUPPORT REFRESHER VIDEOS
VIDEO TITLE | ENGLISH |
|---|---|
TYPES OF SUPPORT CASES | |
SEVERITY OF ASSISTANCE CASES | |
SEVERITY OF INCIDENT CASES | |
SEV1 INCIDENT CASES (UK&I specific) |
S-360: ADVANTAGES
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A PUBLIC ADVANTAGE | |
HOW TO CREATE A TARGET FOR A CONTACT ADVANTAGE | |
HOW TO CREATE A CAMPAIGN FOR A CONTACT ADVANTAGE | |
HOW TO CREATE A CONTACT ADVANTAGE | |
HOW TO CREATE A SINGLE USE CODE ADVANTAGE | |
HOW TO CREATE A SINGLE USE CODE | |
HOW TO CREATE A PARTNER ADVANTAGE | |
HOW TO CREATE AN INDICATOR ADVANTAGE |
S-360: PRICING
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A PAYMENT METHOD | |
HOW TO CREATE A SEASON | |
HOW TO CREATE A TARIFF | |
HOW TO CREATE A CHARGE | |
HOW TO CREATE A FEE TYPE | |
HOW TO CREATE A RATE TYPE | |
HOW TO CREATE A CHARGE TABLE | |
HOW TO CREATE A RATES TABLE - SINGLE ENTRY PRODUCTS | |
HOW TO CREATE A RATES TABLE - PASS PRODUCTS |
S-360: VENUES
VIDEO TITLE | ENGLISH | FRENCH |
|---|---|---|
HOW TO CREATE A SEAT CATEGORY | ||
HOW TO CREATE A CONTINGENT | ||
HOW TO CREATE A SITE | ||
HOW TO CREATE A SPACE | ||
HOW TO CREATE A PHYSICAL CONFIGURATION - WITH A SEAT MAP | ||
HOW TO CREATE A PHYSICAL CONFIGURATION - WITHOUT A SEAT MAP | ||
HOW TO CREATE A NUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | ||
HOW TO CREATE AN UNNUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | ||
HOW TO COMPUTE VICINITIES IN A PHYSICAL CONFIGURATION PLAN | ||
HOW TO CREATE A LOGICAL CONFIGURATION - WITH A SEAT MAP | ||
HOW TO CREATE A LOGICAL CONFIGURATION - WITHOUT A SEAT MAP |
S-360: PRODUCTS
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE AN ACTIVITY PROFILE | |
HOW TO CREATE A PRODUCT PROFILE | |
HOW TO CREATE A PACKAGE | |
HOW TO CREATE A DONATION | |
HOW TO CREATE A MEMBERSHIP | |
HOW TO CREATE AN OPEN PRODUCT | |
HOW TO CREATE A VOUCHER | |
HOW TO CREATE A SERVICE | |
HOW TO CREATE AN EVENT | |
HOW TO CREATE A COMPETITION | |
HOW TO CREATE A CALCULATED SEASON TICKET | |
HOW TO CREATE A PREDEFINED SEASON TICKET | |
HOW TO CREATE A CHAMPIONSHIP SEASON TICKET |
S-360: SECUTIX AUDIENCE MANAGEMENT (SAM)
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A TARGET LIST | |
HOW TO CREATE A MESSAGE TEMPLATE (DESIGNER) | |
HOW TO CREATE A MESSAGE TEMPLATE (BASIC) | |
HOW TO SEND A TEST MESSAGE | |
HOW TO CREATE A TRACKED URL | |
HOW TO CREATE A CAMPAIGN | |
HOW TO IMPORT CONTACTS | |
HOW TO UPDATE CONTACT CRITERION |
S-306: SALES CHANNELS
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A MAIL SALES CHANNEL | |
HOW TO CREATE A BOX OFFICE SALES CHANNEL |