HOW TO - VIDEO LIBRARY
Below you can find
New videos will be added to this page as they are created.
Videos will be reviewed on a regular basis to keep them updated in line with product releases and new functionality.
To search for a specific video, press CTRL+f to use the find feature in your browser.
To open a video link in a new browser tab, RIGHT CLICK or press CTRL + CLICK.
SUPPORT
VIDEO TITLE | ENGLISH | FRENCH | GERMAN | ITALIAN | SPANISH |
|---|---|---|---|---|---|
HOW TO RAISE AN ASSISTANCE CASE | |||||
HOW TO RAISE AN INCIDENT CASE | |||||
HOW TO RAISE A SERVICE CASE | |||||
HOW TO VALIDATE A SERVICE QUOTE | |||||
HOW TO FOLLOW-UP A CASE AND EXPORT REPORTS |
SUPPORT REFRESHER VIDEOS
VIDEO TITLE | ENGLISH |
|---|---|
TYPES OF SUPPORT CASES | |
SEVERITY OF ASSISTANCE CASES | |
SEVERITY OF INCIDENT CASES | |
SEV1 INCIDENT CASES (UK&I specific) |
S-360: ADVANTAGES
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A PUBLIC ADVANTAGE | |
HOW TO CREATE A TARGET FOR A CONTACT ADVANTAGE | |
HOW TO CREATE A CAMPAIGN FOR A CONTACT ADVANTAGE | |
HOW TO CREATE A CONTACT ADVANTAGE | |
HOW TO CREATE A SINGLE USE CODE ADVANTAGE | |
HOW TO CREATE A SINGLE USE CODE | |
HOW TO CREATE A PARTNER ADVANTAGE | |
HOW TO CREATE AN INDICATOR ADVANTAGE |
S-360: PRICING
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A PAYMENT METHOD | |
HOW TO CREATE A SEASON | |
HOW TO CREATE A TARIFF | |
HOW TO CREATE A CHARGE | |
HOW TO CREATE A FEE TYPE | |
HOW TO CREATE A RATE TYPE | |
HOW TO CREATE A CHARGE TABLE | |
HOW TO CREATE A RATES TABLE - SINGLE ENTRY PRODUCTS | |
HOW TO CREATE A RATES TABLE - PASS PRODUCTS |
S-360: VENUES
VIDEO TITLE | ENGLISH | FRENCH |
|---|---|---|
HOW TO CREATE A SEAT CATEGORY | ||
HOW TO CREATE A CONTINGENT | ||
HOW TO CREATE A SITE | ||
HOW TO CREATE A SPACE | ||
HOW TO CREATE A PHYSICAL CONFIGURATION - WITH A SEAT MAP | ||
HOW TO CREATE A PHYSICAL CONFIGURATION - WITHOUT A SEAT MAP | ||
HOW TO CREATE A NUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | ||
HOW TO CREATE AN UNNUMBERED AREA ON A PHYSICAL CONFIGURATION PLAN | ||
HOW TO COMPUTE VICINITIES IN A PHYSICAL CONFIGURATION PLAN | ||
HOW TO CREATE A LOGICAL CONFIGURATION - WITH A SEAT MAP | ||
HOW TO CREATE A LOGICAL CONFIGURATION - WITHOUT A SEAT MAP |
S-360: PRODUCTS
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE AN ACTIVITY PROFILE | |
HOW TO CREATE A PRODUCT PROFILE | |
HOW TO CREATE A PACKAGE | |
HOW TO CREATE A DONATION | |
HOW TO CREATE A MEMBERSHIP | |
HOW TO CREATE AN OPEN PRODUCT | |
HOW TO CREATE A VOUCHER | |
HOW TO CREATE A SERVICE | |
HOW TO CREATE AN EVENT | |
HOW TO CREATE A COMPETITION | |
HOW TO CREATE A CALCULATED SEASON TICKET | |
HOW TO CREATE A PREDEFINED SEASON TICKET | |
HOW TO CREATE A CHAMPIONSHIP SEASON TICKET |
S-360: SECUTIX AUDIENCE MANAGEMENT (SAM)
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A TARGET LIST | |
HOW TO CREATE A MESSAGE TEMPLATE (DESIGNER) | |
HOW TO CREATE A MESSAGE TEMPLATE (BASIC) | |
HOW TO SEND A TEST MESSAGE | |
HOW TO CREATE A TRACKED URL | |
HOW TO CREATE A CAMPAIGN | |
HOW TO IMPORT CONTACTS | |
HOW TO UPDATE CONTACT CRITERION |
S-306: SALES CHANNELS
VIDEO TITLE | ENGLISH |
|---|---|
HOW TO CREATE A MAIL SALES CHANNEL | |
HOW TO CREATE A BOX OFFICE SALES CHANNEL |