Relay collaboration for distribution tools

Is the relay managing tickets for a structure unavailable (holidays, sick leave, etc.)? One of his/her colleague can now step in and act on his/her behalf. In the main distribution screen, relays can now act on the tickets of their fellow relays of the same structure.

Solution

A new relay filter has been added on top of the main distribution screen to allow switching to other relays of the same structure, including the structure itself. The logged in relay can then navigate through all the distribution screens and work on behalf of the selected relay

Getting started

In the Distribution panel of the Internet parameters of the point of sales, you have an option to allow a relay to act on behalf of other relays of the same structure.

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The relay collaboration feature is limited to the distribution tool.