Overview
This new feature aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution.
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all TIXNGO Ticket Ownership Changes are materialized in S-360 with new Cultural Contact and a proper Distribution History.
Prerequisites
Enabble TIXNGO Lifecycle Mode
This feature only works if the Lifecycle mode is enabled. Please add TIXNGO_LIFECYCLE_MODE=lifecycle in the Custom Parameters of the TIXNGO Interface where the feedback interface is executed/scheduled.
Systematically inject tickets to the cultural contact (rather than last known mobile owner)
To ensure that while being injected, the function skip the step to find the currentoverlaySpectatirDetailsWithLastOwner=true.
Activate Contact Creation & Distribution
To activate this feature, a new custom parameter 'enableTicketDistributionToCulturalContact' has been introduced, and it will behave as follows:
- enableTicketDistributionToCulturalContact=true → Contact creation and Distribution is ACTIVE
- enableTicketDistributionToCulturalContact=false → Contact creation and Distribution is NOT ACTIVE
- enableTicketDistributionToCulturalContact does not appear on the custom parameter box in Interface General Screen → Contact creation and Distribution is NOT ACTIVE
How Contact Sync works?
On the feedback interface side, ground rules are :
...
| Ui expand | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||||||||||||||
|
How Distribution history works?
Distribution history contains the list of ownership changes applied to a ticket, ie the change of the Cultural Contact.
Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
Mapping
| TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
|---|---|---|---|---|---|
| PENDING_TRANSFER | (No changes on cultural contact) | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | PENDING |
FAILURE | (No changes on cultural contact) Cultural Contact of the Sender | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CANCELLED |
| TRANSFERRED | Cultural Contact of the Recipient | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CONFIRMED |
Transitions
| Ui expand | ||||
|---|---|---|---|---|
| ||||
No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact.
|
...