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This new feature aims to improve the tracability of Ticket Ownership Changes in S-360 with a broader and more visible more approach, by reusing the existing S-360 built-in feature of Cultural Contact & Distribution.
Once enabled, the Retrieve Ticket Status function (aka Feedback Interface) will make sure that all TIXNGO Ticket Ownershi
Prerequisites
Systematically inject tickets to the cultural contact (rather than last known mobile owner)
To ensure that while being injected, the function skip the step to find the current mobile owner and inject systematically them to the cultural contact, you must use overlaySpectatirDetailsWithLastOwner=true and TIXNGO_LIFECYCLE_MODE=lifecycle. (Both are activated by default)
Activate Contact Creation & Distribution
To activate this feature, a new custom parameter 'enableTicketDistributionToCulturalContact' has been introduced, and it will behave as follows:
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THIIS BEHAVIOR IS CURRENTLY ACTIVE BY DEFAULT.
How Contact Sync works?
On the feedback interface side, ground rules are :
Do not create duplicated contact, for distribution reuse an existing one with an internet account.
Only update temporary contacts.
In other words, the feedback interface will :
check first if a contact with this email address exist in S-360
If it’s a “normal” contact (ie with real first & last name), contact WON’T be updated.
If it’s a “temporary” contact (ie named Pending CREATION), the temporary contact will be updated according to the mapping provided below
if it does not exist create one → If ticket status is "PENDING_TRANSFER", the feedback interface only get the recipient e-mail address. Therefore a "temporary" contact named Pending CREATION will be created using recipient e-mail address.
create a new entry in the distribution history to mimic the transfer performed in TIXNGO.
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How Distribution history works?
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Each history entry must answer the classical questions Who, What, When and provide context to the distribution (Action, Contacts involved [old and new contact], Status of the Distribution)
Mapping
TIXNGO Lifecycle Status | Ticket Cultural Contact | Distrib > Old Contact | Distrib > New Contact | Distrib > Action | Distrib > Status |
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PENDING_TRANSFER | (No changes on cultural contact) | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | PENDING |
FAILURE | (No changes on cultural contact) | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CANCELLED |
TRANSFERRED | Cultural Contact of the Recipient | Cultural Contact of the Sender | Cultural Contact of the Recipient | Distribute | CONFIRMED |
Transitions
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No cultural contact change at ticket level. New "Pending" line in the distribution history with found Contact.
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".
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No cultural contact change at ticket level. New "Pending" line in the distribution history with "Temporary Contact".
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