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Post-seating configuration requires:
To create sub-contingents your first need to create a parent contingent of a specif type called "Target Group" You can set one or more sub-contingents according to the different audiences you need to address.
2. Online sales channel having without-seating mode onAnchor |
Create or configure a ticketshop with the default seat selection mode set to without seating (parameters tab) |
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At first you will need to set a physical configuration without seat map for your match/event. You will be able to change (logical) configuration afterwords.
At this stage you will set physical zones with unnumbered seats: at logical configuration (right below) they have to be linked with your seat categories (one per unnumbered area).
Configure your match/event as usual to define your planned quotas.
4. Planned quotasAnchor pquotas pquotas
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At match level click on planned quotas button:
In the pre-seating view screen you can set you quotas for each seat category: quotas can be defined as P, as for paid tickets, and as C, as for complimentary tickets.
Mapped column will display 0 at this stage.
5. Sales process onlineAnchor onsales onsales
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On customer perspective the online purchase process does not change except for this important information displayed as well as the ticket is put on the cart.
IMPORTANT: Tickets wontwon't be downloadable / printable until the seating process is concluded. It will be possible to change ticket holder if allowed at POS level.
6. Sales process from the back officeAnchor
Backoff Backoff
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Post-seating sales is available also for back office sales channel. Be sure you set the default seat selection mode to Automatic & modify:
As before you will need sub-contigents:
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The following step is very important and could easily lead to manual mistakes. It the order is added to cart directly the customer will be assigned a ticket |
Be careful when proceeding with the order and select the little arrow in the add to cart button to select WITHOUT SEATING.
The correct process will ensure such sales are still to be seated and they will be manageable from the Ticket Po
7. Manage quotas against sales and change logical configurationAnchor manage manage
As well as sales go on you will see the figures changing in planned quotas Sales view:
When your definitive physical configuration is ready, configure on top of it a new logical configuration having same seat categories and sub-contingents define before properly mapped:
To change logical configuration go to event/match level and follow the usual process (here Organisation | Catalogue | Match#Changelogicalconf).
Be sure you tick this option:
When done planned quotas Pre-seating view will show figures also in the MAPPED column; the column TO ASSIGN will display the difference:
IMPORTANT: as stated above, it's important to manage all steps carefully to avoid possible critical mismatches between planned quotas and actual availability.
In planned quotas Seating view you can easily compare now mapped, sold and seated tickets. The column TO SEAT will display then the amount not yet impacted by the seating process.
In the last planned quota screen, Fulfilment view, you can ultimately see how many tickets have been delivered.
78. Advantanges (optional)Anchor adv adv
When using multiple sub-contingents per seat categories it is useful to sell via advantages, to ensure the sold quota is deducted from the specific sub-contingent you want.
First set contingent as "Advantage only" (Institution > Initialisation > Contingent)
Then configure an advantage as usual linking the sub-contingent in Advantage > General > Parameters tab
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See in the section below how to proceed to seat your customers using Tickets screen.
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