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V4 Ticket Layout > Custom Flow

V4 Ticket Layout > Custom Flow

Why should you use it?

This feature will support organizer that may not use the

How does it work?

A new concept of Custom flow which is used only on the ticket detail screen in the “boxes” to guide users in their journey onsite with full flexibility.

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Ticket’s Seating details box

Tickets injected to TIXNGO can define a navigation flow with full freedom in S-360 injection template.

  • Injected by S360

    • User can define the flow in the Integration Template when injecting tickets to TIXNGO by setting the variable TicketDetail.flow

    • Format:ticketDetails.flow.$index$.[key|value] = ‘Z1’

    • Example:

      • ticketDetails.flow.1.key = 'Zone' ticketDetails.flow.1.value = 'Z1'

  • Injected by csv to TIXNGO

    • User can use this template to define the navigation flow in the column of ticketDetails.flow

    • Example:

      • Column title: ticketDetails.flow

      • Value: [{"key":"Room","value":"E1"},{"key":"Door","value":"E1"},{"key":"Zone","value":"Z1"},,{"key":"Floor","value":"F1"},{"key":"Column","value":"C1"},{"key":"Seat","value":"S1"}]

image-20251113-075744.png

This flow will be visible only in the ticket details on Mobile and Ticket support on Backoffice

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On Backoffice-Ticket Support screen, user can click “View flow details” button to view the Custom Flow
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Mobile Ticket Details screen shows exactly like the defined Flow

=> The seating details are still displayed everywhere else as they are meant to uniquely identify the access given by the ticket and in particular:

  • on all mobile screens except the ticket detail: transfers, deleted tickets;

  • in All notifications & email communications.

Seating details will still be passed automatically and stored separately on the ticket so it can be used for all filtering & searching in Backoffice and other special features (like warnings when tickets with different gates are kept on a same wallet for instance).

The labels & values will be displayed exactly like injected, without any translation and in the order provided.

NOTES:

This is the display priority used by the Mobile app:

 

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