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In order to increase the security, a new reset password procedure allows the end user to change the password without sending a password unencrypted by email. The end user receives a link in order to change his password.

Solution

On-line procedure

1. As in the current solution, the user enters the Ticket Shop, displays the Sign In page, and clicks on FORGOTTEN YOUR PASSWORD? Then, he enters his email address and clicks on button RESET PASSWORD. Request is completed with success message Your request has been registered. You will receive an e-mail including a link that will allow you to reset the password. If you don't receive the email, it means your account has not been created. Please repeat your request.

2. The user receives an email that contains the URL to open the Reset password page, he clicks on the URL

3. The user is prompted to new Ticket Shop page Reset password, with the option to enter and re-enter new password, password should be input followed valid format, otherwise require user to input other one.

S-360 Release Notes > New reset password procedure > Reset pw screen.png

If the password is changed correctly, user is logged in the Ticket Shop and is prompted to Account homepage with new message Your password has been changed successfully.

S-360 Release Notes > New reset password procedure > account page.png

Following measures have been taken to ensure a very high level of security:

The link is valid during 48 hours. Once the link is expired, the internet user will have to click again on FORGOTTEN YOUR PASSWORD? in order to get a new link.
A link can only be used once
The link is protected against forgery by means of a digital signature. In other words, a dishonest internet user has no chance to reset the password of another contact by modifying the link.

Box office procedure

The list of contacts screen in the box office provides you the choice between the old and the new procedure

S-360 Release Notes > New reset password procedure > Box Office.png

The CHANGE PASSWORD button matches the old procedure. The operator can enter a new password for the contact directly
The RESET PASSWORD button matches the new procedure. A reset password link is sent to the contact as described above

In the contact detail screen, only the new reset password procedure is available:

S-360 Release Notes > New reset password procedure > Box Office detail.png

Getting started

If relevant, customise the email to be sent to the end customer by modifying the template of document class "Follow shipment"

If tracking numbers are used, create a distributing partner interface and specify the format of the tracking URL You don't have to create schedules

Run the function to export the colour tickets (unchanged). This function belongs to the printer interface (not to the distributing partner interface).
Import the printing status file received from your printing company. The file format is unchanged. Click the new check box highlighted in green in screen below