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In order to increase the security, a new reset password procedure allows the end user to change the password without sending a password unencrypted by email. The end user receives a link in order to change his password.

Solution

On-line procedure

1. As in the current solution, the user enters the Ticket Shop, displays the Sign In page, and clicks on FORGOTTEN YOUR PASSWORD? Then, he enters his email address and clicks on button RESET PASSWORD. Request is completed with success message Your request has been registered. You will receive an e-mail including a link that will allow you to reset the password. If you don't receive the email, it means your account has not been created. Please repeat your request.

2. The user receives an email that contains the URL to open the Reset password page, he clicks on the URL

3. The user is prompted to new Ticket Shop page Reset password, with the option to enter and re-enter new password, password should be input followed valid format, otherwise require user to input other one.

S-360 Release Notes > New reset password procedure > Reset pw screen.png

If the password is changed correctly, user is logged in the Ticket Shop and is prompted to Account homepage with new message Your password has been changed successfully.

S-360 Release Notes > New reset password procedure > account page.png

Following measures have been taken to ensure a very high level of security:

The link is valid during 48 hours. Once the link is expired, the internet user will have to click again on FORGOTTEN YOUR PASSWORD? in order to get a new link.
A link can only be used once
The link is protected against forgery by means of a digital signature. In other words, a dishonest internet user has no chance to reset the password of another contact by modifying the link.

Box office procedure

The box office operator can trigger the new reset password procedure from the list of contacts screen (button RESET PASSWORD).

S-360 Release Notes > New reset password procedure > Box Office2.png

The new reset password procedure can also be triggered from the contact detail screen by clicking on the reset password button.

S-360 Release Notes > New reset password procedure > Box Office detail.png

After having clicked on the reset password button, the pop-up below will be displayed:

S-360 Release Notes > New reset password procedure > List POS.png

The operator has to select the document type matching the reset password email (it will be selected by default if there is only one) and the point of sale on which the reset password link will be based.

An email containing the reset password link is also sent to the contact in following cases

The operator creates a new contact with an internet account
The operator creates an internet account for an existing contact

Getting started

The feature is available automatically.
You can customise the email sent to the end customer and containing the reset password link by updating the document template of the document belonging to document class Reset password (menu institution context > initialisation > Document types, search document of class Reset password)

The document STX_PASSWORD_RESET_en.docx provides you an example of a template. The same document template is used in case of reset password or creation of a new internet account. If you want to change the subject of the email or translate it in other languages, please make sure to change only the subject displayed in bold in provided template.

You cannot use the new reset password procedure, neither on the Ticket Shop nor on the box office, if you haven't set-up any internet point of sale.