The link will remain the same : https://customerportal.secutix.com/
You will still use your email address as a login
For the password you will receive an email reset it at the first connection the email will look like this :
You will be able to change the password afterward from the platform if needed
1. If when I change my navigation language I have this error message is that your phone number is not registered and it's mandatory now for the support and service team to contact you
2. Go to my profile and register at least one phone number
1/ Go to setting
2/ Change the local parameter to put it to your geography
3/ Save the date of follow up report is now updated to your geography format
1/ For assistance and incident you have in the feed this button
You will be able at each stage of the live cycle of your case to add or to remove watchers.
When you create an incident case Human integrity is set now by default to no impact, you have the possibility to change it if needed.
You have now the possibility to create a SEV1 ticket a message will be displayed at the end of the SEV1 creation process to invite you to call us because your call will launch the SEV1 management. If this call is not done your ticket will be automatically downgrade to SEV2.
You can see now when you open a service request that it's a service request and its status
https://vimeo.com/953163286/b59c97b09a?share=copy
All the validation stages of the quote are now translated in every languages so the message will adapt to the navigation languages and all the stage after accept or reject the quote will be translated in your language.
To make the justification message clearer during the incident creation we change it into Raison of the stated urgency and translated in the different language we support on the customer portal.
https://vimeo.com/980549948/a3a80d706c?share=copy
https://vimeo.com/992112598/1a6cca533d?share=copy
