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Open API Performance Pack Terms and Conditions

Overview of the Package The Open API Performance Pack is designed to enhance your integration capabilities with our ticketing software, offering advanced analytics, increased throughput, and sophisticated integration options beyond those provided by the standard Open API Functional Pack. This package facilitates seamless scalability, improved customer engagement, and efficiency in your ticketing operations, ideal for organizations seeking elevated API performance and capacity.

Open API Performance Pack Scope of Service

  • Pricing: licence fee + usage-based billing
  • API Calls: Unrestricted inbound and outbound API calls, except for specific SECUTIX Platform calls (e.g., TIXNGO interface, SECUTIX Access Control) and calls from SECUTIX ISV Partners.
  • Data Size: Unrestricted.
  • API Keys: Unlimited
  • Access to Keys App: Provides comprehensive insights into your system’s utilization, including API key usage, services accessed, and error tracking.
  • Advanced Reporting: Direct access without service requests.
  • Consulting from Experts: Available to guide and optimize API integration.
  • Peak API Usage: Allows for the maximization of API rate limits for specific, critical operations.

Billing and Usage

  • Measurement and Billing: Usage is measured and billed based on the volume of API calls and the data consumed. Every block of 1,000 API calls or 1GB of data is counted as a full block for billing purposes.
  • Monthly Billing Cycle: Facilitates easier planning and budgeting, aligning with industry standards for consistency and predictability.
  • Exclusions: calls internal to the SECUTIX Platform (e.g. TIXNGO interface, SECUTIX Access Control) as well as calls from the SECUTIX ISV Partners, are excluded from the chargeable count of calls. 
    The list of Partners is the following: 

    Activity Stream
    Delight Data
    Arenametrix
    Coras
    Tiqets
    Ticketac
    Tickitto
    Booking Protect by Cover Genius Set up
    Protect Group
    Optionizr
    PIMS
    COGNY
    Meetch
    Ingresso
    Classictic
    Atomize
    Easy Connect
    Swiss Activities
    Skidata

Peak API Usage Activation

  • Request Procedure: Activation requests for Peak API Usage must be submitted through Salesforce using our dedicated form.
  • Monitoring and Support: Each activation is monitored closely by our team of experts to ensure optimal performance and stability during high-demand periods.

Eligibility and Access

  • Access Restrictions: The Keys App and other API Performance Pack features are intended for stakeholders directly associated with the tenant organization and should not be used by external integrators involved in the implementation process.
  • Adjustments and Exclusions: Valid reasons for excluding certain types of calls will be assessed by SECUTIX Sales/CSMs, and the monthly free tier will be adjusted accordingly to simplify billing adjustments.

Term and Termination

  • Fixed Term: The Open API Performance Pack is offered on a monthly subscription basis, with the option to cancel with 30 days' notice prior to the next billing cycle.
  • Changes and Cancellation: Changes to the subscription, including upgrades or cancellations, must be communicated through official channels as specified in the agreement.

Limitations in Liabilities

  • Service Limitations: Failures to provide the performances outlined, due to reasons beyond our control (such as issues with third-party services not provided by SECUTIX), will not give rise to any compensation outside those outlined in the terms of service.
  • Refunds and Adjustments: Refunds or adjustments will be considered on a case-by-case basis, primarily in situations where SECUTIX fails to meet the agreed terms of service, barring external dependencies.
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