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This page aims to provide more context and information to the existing document classes (66 as for end of October 2023). A few of them (in red) are still under reviewmight be related to specif integrations/clients or not used anymore.
Standard codes are the recurrent ones as found in CUBE/MOSA or other most used institution templates. Some may not be present.
| Document Class | Standard Code | Info and purpose | Set/sent from / when | ||||||||
| Accompanying letter | Lettre | Generic email for backoffice | Set Org>Docume orFile Details | ||||||||
| Account creation email | NouvCpte | Preprod only (before GDPR) - Email sent when a new account is created in backoffice | not to be used in production (pw is visible!) | ||||||||
| Advantage notification email | Advant | Email sent to notify a contact-type advantage is active | Sent from Org>Contact>Advantage targeting | ||||||||
| Artist waiting list | ArtWtLst | Waiting list related - Alert email informing about artists' tours (implemented for German client/Myticket) | users must be registered through a widget implemented on external website (not on TS) email are sent manually from Org>Contact > Waiting list | ||||||||
| Authorization confirmation | AuthConf | Double opt in verification email (also waiting list related) | Set on TS > POS > Internet paramenter > | ||||||||
| B2B account creation confirmation | ActCpte | Email confirming of refusing B2B account creation | Set on TS > POS > Internet paramenter >
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| Bank transfer order recap | VirCmde | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a refund will be processed with a bank transfer |
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| Bank withdrawal order recap | PrélCmde | Likely not used anymore | Limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming an order (direct debit) will be paid via bank account |
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| Basic email | RESTEM1 | not used / SAM related doc | not to be used | ||||||||
| Cancellation confirmation email | CanConf | Email sent by front-office for all cancellations (sales, reservations, options) | Sent by ticketshops | ||||||||
| Code list within email | Code | Email with a list of single usage codes sent to structure relays | Sent from Sales > Generate and distribute codes | ||||||||
| Confirmation email | ReqConf | Option related - Email confirming or refusing the request | Automatically sent according to option management | ||||||||
| Confirmation product waiting list | CfmPrdWt | Waiting list related - Email confirming subscription to alert emails f | When users subscribe to the waiting list online | ||||||||
| Confirmation waiting list | CfmWtLst | Waiting list related - Email confirming subscription to alert emails for given event/artist | When users subscribe to the waiting list online | ||||||||
| Contact document | [NONE] | likely not used anymore | |||||||||
| Credit note bank transfer recap | VirAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming the credit note has been refunded with bank transfer |
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| Credit note bank withdrawal recap | PrélAv | limited to few French customers (ONP)/specific SEPA payment implementation - Email confirming a direct debit form bank transfer is performed to put money on credit note |
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| Credit note receipt | JusAvoir | PDF providing balance info related to the credit note | Manually triggered from Sales > Credit balance | ||||||||
| E-commerce email | RESTEM3 | not used / SAM related doc | not to be used | ||||||||
| Exchange tickets | ResaleOK | Email sent to seller, when ticket is sold on resale platform | |||||||||
| Expired soon options | AlExpOp | Options related - Email reminder about options' deadlines | Triggered by Org > Follow up options/reservation screen | ||||||||
| File pro forma | [NONE] | Similar to an invoice | (no standard model) | ||||||||
| File recap | RecapDos | Generic summary of file contents, generated (& possibly sent) for any order | Set Org>Document to send or manually sent from File Details | ||||||||
| Follow shipment | FolwShip | Related to old integration with DHL - Email with shipment tracking code | likely no longer working | ||||||||
| Goods voucher | CmdBout | Merchandising related - Summary including orders by goods/suppliers | Generated from Org>Goods>Purchase orders | ||||||||
| Instalment payment failure email | PFInst | Email sent to notify payment failure in multiple installments by Credit Card | Sent according to installments management | ||||||||
| Insta | PSInst | Email sent to notify payment success in multiple installments by Credit Card | Sent according to installments management | ||||||||
| Instalment reminder email | RemInst | Email sent to remind installments | Sent according to installments management | ||||||||
| Marketing SMS | [NONE] | Related to SAM SMS campaigns sent via Orange operator | /wiki/spaces/IDOCFR/pages/42216143 | ||||||||
| Newsletter email | RESTEM2 | Repository document generated after SAM email campaign | Sent according to option management | ||||||||
| Option order confirmation | ConfOp | Option related - Email overview about the request (refused or accepted) | Sent according to option management | ||||||||
| Option request ack/acknowledgment | AccRecOp | Option related - Email confirming the request has been submitted | Sent according to option management | ||||||||
| Option request cancellation ack/acknowledgment | SupprOp | Option related - Email confirming the cancellation of the request | Sent according to option management | ||||||||
| Option request modification ack/acknowledgment | ModifOp | Option related - Email confirming the modification of the request has been submitted | Sent according to option management | ||||||||
| Options/bookings reminder | OptRem | Option related - Email alert regarding deadlines of the reservation (coming from a request) | Sent according to option management | ||||||||
| Option setting and refusal recap | RecapOp | Option related - Summary and details about seats reserved | Sent according to option management | ||||||||
| Order ack/acknowledgment | AccRéc | Email sent acknowledging an order is still in progress / to be paid, and confirmation will be sent later | Sent by ticketshops when PSP takes a long time to confirm the payment (also sent by back office when using MOTO payment) | ||||||||
| Order ack/acknowledgment with confirmation | AcRecCf | Email sent by the ticketshop in case of reservation of free products only, plus other information related to shipment mode. | When users reserve free products online | ||||||||
| Order confirmation | ConfCmd | Email automatically sent after a sale with digital tickets | Sent by ticketshops in case of sale or sent Sent bywhen digital shipment is selectedwith electronic shipment in case of sale (not for reservation, not for other shipment modes, and this document cannot be removed). | ||||||||
| Order invoice | FactCmde | Invoice, generated (& possibly sent) at sale time, for all front-office and back-office sales orders. Can be used as "courtesy paper" invoice for countries needing electronic invoices | Set Org>Document to send or manually sent from File Details | ||||||||
Order recap (static state) | RecapCmd | Order summary not used by default, but HAS TO BE PRESENT for orders to be created | Set Org>Document to send or manually sent from File Details | ||||||||
ReçuCmd | Order summary in TXT format to print summary on EPSON printers | Set Org>Document to send or manually sent from File Details | |||||||||
| Order refusal | RefusCmd | Email sent by the ticketshop in case or order refused due to payment problem | |||||||||
| Partner | [NONE] | Related to CH/SBB only | |||||||||
| Password change | ChangMdP | Preprod only (before GDPR) - Email sent when changing the user pw from backoffice | not to be used in production (pw is visible!) | ||||||||
| Pending account invoice | FactAtt | Invoice regarding pending account status | |||||||||
| Pending account invoice (final state) | [NONE] | Invoice regarding pending account final status | |||||||||
| Pre-request reminder | ReqRem | Option related - Email reminder about pre-request | Sent according to option management | ||||||||
| Product waiting list | PrdWtLst | Email sent to notify new availaility for given product | Users must have sbscribed for waiting list | ||||||||
| Refund payment | RfPayAck | Email sent to confirm refund on credit card or credit note account | Mainly Triggered by MOTO refund; also, tickets bought on TS and refunded from box office (to be added in Document to send); also, mass refund after event cancellation (batch) | ||||||||
| Refund payment notification email | RfdNotif | Related to mass refund - Email sent to confirm the refund is in progress | Automatic email notification of refund payments | ||||||||
| Register | [NONE] | unclear/not used | |||||||||
| Request contact connection consent | CtcCnsnt | F&F related - Email sent to children contacts to confirm the connection | Request explicit consent to use the Friends & Family feature | ||||||||
| Request summary | ReqSum | File recap related to options | Sent according to option management | ||||||||
| Reseivations reminder | [NONE] | Email reminder about reservations' deadlines | Triggered by Org > Follow up options/reservation screen | ||||||||
| Reset operator password | ResOPass | Reset pw email for back office operators | Sent from backoffice both for new operators or to manually send a reset pw (if forgotten)
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| Reset password | PassRes | GDPR compliant password reset email with token | When users click on "forgot pw" on ticketshop and when operators reset the pw on behalf of them (ORG>Contact) Must be used in production | ||||||||
| Resold ticket notification for cultural contact | [NONE] | Email sent to notify cultural contact about ticket resale | |||||||||
| Season ticket subscription ack/acknowledgment | SouscAbo | not longer used / mainly related to France (ONP) to request a season ticket (order to be created manually) | |||||||||
| Summary with ISR | BVR | CH only | |||||||||
| Tax Refund Summary | TaxRef | US/LATAM only | Recap including information useful to ask refund for donation or membership | To be added at Document to send level or form File details
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| Ticket ack/acknowledgment | RécBill | Distribution related - Email sent to confirmed tickets have been distributed | When users distribute tickets on B2B ticketshops, or B2C with distribution feature activated | ||||||||
| Ticket details email | TktDtl | Sport/UEFA related - Emal sent to confirm tickets have been printed | unclear/manually | ||||||||
| Ticket printing receipt | [NONE] | Sport/UEFA related - Receipt stating the correct reception of tickets by the contact (who's supposed to sign it) | unclear/manually | ||||||||
| Ticket put on resale notification | ResaleOn | Email sent to confirm tickets have been put on resale | |||||||||
| Ticket removed from resale notification | Re | Email sent to confirm tickets have been removed from resale | |||||||||
| Waiting list options | ListAtOp | Option related - Email sent to notify the request has been put on hold/waiting list | Sent according to option management |
keywords: what is sent when ?special thanks to OP @lbu and @cpf for crosschecks
TroubleshootingAnchor Trouble Trouble
| Trouble | |
| Trouble |
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- (ONLINE) Organization > Initialization > Sales Channels > POS > General > Internet parameters: set the ticketshop full domain + "/account" in the fields below:
keywords: what is sent when ?