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OPEN API Performance Pack

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Overview of the Package

The Open OPEN API Performance Pack is designed to enhance your integration capabilities with our ticketing software, offering advanced analytics, increased throughput, and sophisticated integration options beyond those provided by the standard Open OPEN API Functional Pack. This package facilitates seamless scalability, improved customer engagement, and efficiency in your ticketing operations, ideal for organizations seeking elevated API performance and capacity.

SECUTIX Platform calls (e.g., TIXNGO interface, SECUTIX Access Control) and calls from SECUTIX ISV Partners are not covered by this pack.

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These calls are not subject to additional billing or counted withing the quotas mentioned below.

OPEN API Performance Pack Scope of Service

  • Pricing model: licence fee + usage-based billing

  • API Calls:

    Unrestricted

    With the pack the client has the option to increase the number and rate of inbound and outbound API

    calls, except for specific SECUTIX Platform calls (e.g., TIXNGO interface, SECUTIX Access Control) and calls from SECUTIX ISV Partners.Data Size: Unrestricted

    calls above the standard offering (current standard limit is 10K calls per month with a maximum rate of 180 calls per minute). The maximum rate SECUTIX can support within the scope of this pack will depend on the specific client integration.

  • Data Size: No limit is set on the amount of data that can transit via the APIs (usage-based fees are in place).

  • API Keys:

    Unlimited

    50 per client.

  • Access to Keys App:

    Provides

    With the pack you gain access to the KEYS application, which provides comprehensive insights into your system’s utilization, including API key usage, services accessed, and error tracking.

  • Advanced Reporting:

    Direct access without service requests

    The client has a direct access to advanced reporting metrics on the API usage, provided within the KEYS application.

  • Consulting from Experts:

    Available

    SECUTIX experts are available on-demand to guide and optimize API

    integration

    integrations (extra charges may apply depending on the level of support needed).

  • Peak API Usage:

    Allows for the maximization of API rate limits for specific, critical operations

    The pack provides the ability to temporarily boost the API rate to support large events and critical operations. The exact rate supported will depend on the details of the integration and will be agreed upon with the client during the preparation phase.

Billing and Usage

  • Measurement and Billing: Usage is measured and billed based on the volume of API calls and the data consumed. Every block of 1,000 API calls or 1GB of data is counted as a full block for billing purposes.

  • Monthly Billing Cycle:

    Facilitates

    Billing is monthly and facilitates easier planning and budgeting, aligning with industry standards for consistency and predictability.

  • Exclusions

    Out of scope: calls internal to the SECUTIX Platform (e.g. TIXNGO interface, SECUTIX Access Control) as well as calls from the SECUTIX ISV Partners, are excluded from the chargeable count of calls.

     
    The list of Partners is the following:

     These Partners are listed in the table below. 

Activity Stream

Delight Data

Arenametrix

Coras

Tiqets

Ticketac

Tickitto

Booking Protect

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(Cover Genius

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Protect Group

Optionizr

PIMS

COGNY

Meetch

Ingresso

Classictic

Atomize

Easy Connect

Swiss Activities

Skidata

 

Peak API Usage Activation

  • Request Procedure: Activation requests for Peak API Usage must be submitted through Salesforce using our dedicated form.

  • Monitoring and Support: Each activation is monitored closely by our team of experts to ensure optimal performance and stability during high-demand periods.

Eligibility and Access

  • Access Restrictions: The

    Keys

    KEYS App and other API Performance Pack features are intended for stakeholders directly associated with the tenant organization and should not be used by external integrators involved in the implementation process.

  • Adjustments and Exclusions: Valid reasons for excluding certain types of calls will be assessed by SECUTIX Sales/CSMs, and the monthly free tier will be adjusted accordingly to simplify billing adjustments

    .

Term and Termination

  • Fixed Term: The Open API Performance Pack is offered on a monthly subscription basis, with the option to cancel with 30 days' notice prior to the next billing cycle.
  • Changes and Cancellation: Changes to the subscription, including upgrades or cancellations, must be communicated through official channels as specified in the agreement.

Limitations in Liabilities

  • Service Limitations: Failures to provide the performances outlined, due to reasons beyond our control (such as issues with third-party services not provided by SECUTIX), will not give rise to any compensation outside those outlined in the terms of service.
  • Refunds and Adjustments: Refunds or adjustments will be considered on a case-by-case basis, primarily in situations where SECUTIX fails to meet the agreed terms of service, barring external dependencies

    .